Shipping policy

Handling & Delivery Timeline

We maintain a streamlined fulfillment framework to ensure operational efficiency and product integrity. Orders are typically processed within 2–4 days, followed by a transit window of 4–8 days depending on the destination and courier workflow. Every item undergoes a comprehensive quality assurance review before dispatch to guarantee optimal condition upon arrival.

Order Tracking

Once your order has been handed over to the courier partner, tracking credentials will be uploaded to your order dashboard within 24–48 hours. You will also receive the tracking details directly via email for full visibility throughout the delivery journey.

Defective or Damaged Items

If you receive a product that is defective or damaged, please reach out to our support team at info@marblenstones.com within 4 days of delivery. Our team will facilitate a prompt replacement to ensure a seamless customer experience.